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Return/Exchange Policy

RETURN POLICY: At Guy Graphics we want to make sure that you always get the part you need and the correct equipment for your application. That is why we will do our best to help you make an informed decision before you make your purchase. In the event that you have problems with any products that you buy from Guy Graphics we have established the following return and exchange policy. No refunds or exchanges can be made without an RMA number. You must call our customer service number 801-642-4332 or send an email to support@guygraphics.com to receive an RMA number. RMA numbers are valid for 10 days. EXCHANGES: Products that are defective can be exchanged for a new replacement within 30 days. Software: Any software that has been opened and/or registered cannot be returned or exchanged via Guy Graphics. We will do our best to help resolve any problems with software, but any returns/exchanges must be dealt with via the manufacturer. Motherboards, Processors, RAM and Hard Drives that are defective can only be exchanged within 14 days of purchase. Turnkey Computer Systems: Please see our turnkey warranty policy on www.guygraphics.com. RETURNS: Any items except those mentioned specifically below can be returned for exchange or refund within 30 days of purchase. Product must be in like new condition and must be complete. Any physical damage to the product or retail packaging will void possibility of return. There is a 10% restocking fee for any refunds. Shipping is not refundable. Motherboards, Processors, RAM and Hard Drives can only be returned within 7 days of their receipt from Guy Graphics for exchange or refund. There is a 10% restocking fee for any refunds. Shipping is not refundable. Software: Any software that has been opened is not refundable. No exceptions. Unopened software can be returned for exchange or refund within 30 days of purchase. There is a 10% restocking fee for any refunds. Shipping is not refundable. Turnkey Computer Systems: Systems can be returned within 30 days of receipt. System must be returned complete and must be in like new physical condition. There is a 25% restocking fee on all system returns. Shipping is not refundable.

Manufacturer specific return policies: Some manufacturers have specific return policies on any opened packages. For these manufacturers below please contact us for their specific policies: Primera Niagara